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Sustainability

Driving Business Sustainability at ITEL

Interlink Telecom Public Company Limited (“ITEL”) is committed to its mission, vision, and corporate values as the foundation for driving sustainable and continuous business growth. The Company places strong emphasis on conducting business with transparency, good corporate governance, responsibility, and operational excellence, while creating value for all stakeholders.

ITEL conducts its business in accordance with sustainable development principles, taking into consideration a balanced approach across three dimensions: Economic, Social, and Environmental, with Governance serving as a fundamental foundation of its business operations. This approach aims to strengthen the organization and build long-term confidence among stakeholders.

The Company has established a systematic framework and approach for sustainability management, focusing on material issues relevant to its business and stakeholders, including risk management, social responsibility, environmental stewardship, and the development of high-quality and socially responsible digital infrastructure.

ITEL continues to advance its sustainability efforts by integrating sustainability into its business strategies and long-term value creation. Key areas include the development of digital infrastructure, enhancement of technology services and solutions, environmental management, people development, community and social engagement, and good corporate governance.

This approach reflects ITEL’s commitment to responsible business conduct while maintaining a balance between business growth, social value creation, and environmental stewardship, with the aim of achieving stable, continuous, and sustainable growth.

Corporate Sustainability Management Policy

ITEL’s Sustainability Management Policy has been established to promote sustainable business development based on creating shared value for all stakeholders, together with effective risk management and long-term competitiveness. The Company seeks to maintain a balance across the economic, social, and environmental dimensions in order to continuously respond to stakeholder expectations.

The implementation of the Sustainability Management Policy is a shared responsibility of the Board of Directors, management, and employees at all levels. The Company focuses on creating value across the following three dimensions:

  1. 1.Economic and Governance Dimension

    • Conduct business based on Good Corporate Governance, with a strong commitment to transparency, accountability, and business ethics.

    • Oppose all forms of fraud and corruption while promoting a corporate culture based on integrity and ethical conduct.

    • Drive continuous and stable business growth while strengthening long-term competitiveness.

    • Create value for shareholders, customers, employees, business partners, communities, society, and all stakeholders.

    • Effectively manage business risks and opportunities to respond to technological changes and the evolving digital economy.

    • Develop high-quality digital infrastructure and services to support business growth and the digital economy.

  2. 2.Social Dimension

    • Provide employees with a safe and healthy working environment, together with measures to prevent workplace injuries, accidents, and occupational illnesses.

    • Promote employee well-being while providing equal opportunities for learning, capability development, and career advancement.

    • Respect human rights and promote fair and equitable treatment of employees.

    • Support sustainable community and social development in areas where ITEL operates.

    • Develop services and solutions that respond to customer needs and create value for society.

    • Promote inclusive access to technology and digital infrastructure.

    • Encourage community and stakeholder participation in the development of social initiatives and projects.

  3. 3.Environmental Dimension

    • Conserve natural resources and use them efficiently and responsibly.

    • Improve energy efficiency and promote the use of clean and renewable energy where appropriate.

    • Prevent, control, and reduce environmental impacts arising from business operations.

    • Promote responsible resource and waste management.

    • Support the development of digital infrastructure and Data Centers with a focus on energy efficiency and reducing environmental impacts.

    • Recognize risks and impacts associated with climate change and promote business practices that contribute to reducing environmental impacts.

Sustainability Framework

ITEL has established a Sustainability Framework to guide the direction and planning of the Company’s sustainability initiatives. The framework considers material issues relevant to the business and stakeholders and covers the Environmental, Social, and Governance (ESG) dimensions.

The identification of material sustainability issues takes into consideration the business context, stakeholder expectations, relevant risks and opportunities, as well as economic, social, environmental, and technological trends. This enables ITEL to appropriately integrate sustainability considerations into its core business operations.

ITEL adopts the United Nations Sustainable Development Goals (UN SDGs) as a framework for linking its sustainability performance with internationally recognized sustainable development objectives. The Company also discloses sustainability information with reference to internationally recognized reporting frameworks, including the GRI Standards, to enhance transparency and comparability of information.

ITEL continuously develops and reviews its sustainability action plans to ensure alignment with its business direction and changing business context. The Sustainability Framework serves as an important foundation for driving the organization toward tangible and sustainable development.

Sustainability Roadmap

ITEL’s Sustainability Framework is translated into a Sustainability Roadmap to provide a clear direction for ESG implementation and ensure alignment with the Company’s business strategy. The roadmap is regularly reviewed and enhanced to remain consistent with the Company’s context and objectives.

Key areas of the Sustainability Roadmap include:

1.Commitment to Responsible Leadership in the Telecommunications Market
2.Conducting Business under Good Corporate Governance
3.Creating a Responsible Society and Environment

  • Enhance high-quality network services and digital infrastructure with responsibility toward the economy, society, and environment.

  • Build customer satisfaction and confidence.

  • Develop digital solutions and services that respond to evolving business needs.

  • Effectively manage business risks and opportunities.

  • Support the growth of the digital economy and inclusive access to technology infrastructure.

  • Strengthen corporate governance and responsible business practices.

  • Uphold good governance principles and provide fair treatment to customers.

  • Develop new processes and solutions with consideration of responsibility and impacts on stakeholders.

  • Oppose all forms of fraud and corruption.

  • Promote responsible supply chain management.

  • Promote procurement practices that take into consideration environmental, social, and governance factors.

  • Promote inclusive access to technology and digital infrastructure.

  • Support employee development and well-being.

  • Contribute to continuous community and social development.

  • Promote efficient use of energy and natural resources.

  • Manage and reduce environmental impacts arising from business operations.

  • Support initiatives to reduce greenhouse gas emissions and address climate change.

  • Advance the Green Data Center concept and digital infrastructure with a focus on energy efficiency and environmental performance.

Advancing Sustainability Performance

Through its continuous sustainability efforts, ITEL has evolved from being a specialist in telecommunications networks and digital infrastructure to becoming a business partner committed to creating sustainable value.

This approach reflects the Company’s broader perspective on business—from delivering high-quality and reliable services to designing solutions that address the long-term needs of businesses, customers, society, and the environment.

ITEL believes that sustainable growth should not be measured solely by profitability, but also by the ability to create shared value for shareholders, customers, employees, business partners, communities, society, and the environment, while strengthening the Company’s capacity for continuous growth.

Value Driven Us Toward Further Sustainability

This concept reflects ITEL’s sustainability journey today—from creating business value to creating shared value that extends to society and the environment, with the aim of achieving stable, continuous, and sustainable growth.

Sustainability Reporting and Standards Alignment

ITEL places strong importance on transparent and accountable sustainability disclosure. The Company prepares sustainability reports and discloses relevant information through its annual reports, corporate website, and other corporate communication channels.

ITEL’s sustainability disclosures reference the GRI Standards, an internationally recognized sustainability reporting framework, and align relevant performance with the United Nations Sustainable Development Goals (UN SDGs). This demonstrates the connection between ITEL’s business operations and internationally recognized sustainable development objectives.

The Company also provides a GRI Content Index and SDG Content Index, which identify where relevant sustainability information is disclosed in the Sustainability Report and One Report. This enables stakeholders to access and review sustainability information conveniently and transparently.

Sustainable Development Report